behaviral training

Office Yoga helps us to balance our actions and decisions resulting in future success. This brings stability back into our organization, family, society and planet. Our program is designed to help organizations achieve this balance, combining the Office Yoga philosophy with corporate strategy and business ethics. Devotion to anything positive or neutral is doing Office Yoga.

• Decreases frequency & duration of absenteeism
• Improves employee morale and team spirit
• Increases loyalty, reduces attrition
• Enables one to work for longer hours without affecting productivity
• Lowers healthcare costs
• Increases efficiency, productivity & creativity
• Boosts functioning of the immune system
• Enhances posture and muscle tone
• Infuses a sense of balance and internal harmony

Office Yoga is appropriate for all, regardless of age, colour, caste, creed or religion. This form of yoga follows a holistic approach and requires a normal classroom. All exercises are done sitting on a chair and require no specific clothing.

• Improve focus and energy
• Build positive attitude
• Increase productivity and improve performance
• Reduce stress and enhance satisfaction
• Excel in the competitive world
• Overcome challenges and deadlines
• Achieve peace of mind
• Become a competent, confident and creative human being

One hour

Negotiations Skill is a workshop that aims to help people to manage relationship in a manner that creates a "Win Win" rather than the competitive "Win-Lose" that most people aim for. This workshop can help in creating and maintaining relationships, both professionally as well as personally. Everybody lands into negotiation situations. The outcome of the situation depends on the skill of the person. The ability to create that makes everyone satisfied is essential for anyone in the corporate world.

• Key Account Managers
• Relationship Managers
• Business acquires
• All persons who are dealing with negotiation situations
• Any one who has to interact with people and get to a common goal together.

• Comprehend the basic principles of winning a negotiation
• Create a common goal in dealing with people
• Use these principles to collaborate and work towards this goal
• Dealing with tough negotiators
• Make a personal action plan for improving negotiation skills

• Basics of a way to win
• Winning is a two way game
• Collaborate, cooperate and combine
• Can we do it?
• Planning to WIN tomorrow

The workshop is based on Interactive learning driven by participants' pace. Pedagogy includes games, debates and role plays.

One Day

It is often heard that customer is the king. But do we really believe this? Do we serve the customer as if he really is a king? Do we create a feeling of royalty in the minds of our customers? Do we want them coming back for more? CROWN THE CUSTOMER is the answer. This workshop is aimed at creating a service which will help in enabling you to retain your clients and customers for long.

• Customer service managers
• Relationship Managers
• Business Development Managers
• Sales Managers
• Client Serving Managers
• Individuals/Professionals dealing with customers over the phone, mail and face to face

• Assess present levels of customer delight
• Mapping customer expectations
• Comprehend the key principles of creating customer delight
• Busting customer satisfaction myths
• Listing customer behaviour in various situations
• Responding to these behaviours in a manner that makes the customer delighted
• Dealing with tough situations
• Make a personal action plan for improving skills that lead to customer delight

The programme is based on Interactive learning driven by participants’ pace. Pedagogy includes games, debates and role plays.

One Day

Technical expertise may get one a job. But it is the analytical and presentation skills that promise a fast track career growth. No wonder, upwardly mobile executives are constantly honing their presentation skills. As an organization, you may have excellent products/services. How your products/services are presented by your people to your customers will define your bottom line, growth and public image.

Every one who needs to make presentations.

Participants will understand the presenter’s role before, during and after the presentation, delve into the winning strategies of great presentations, develop skills of presentation through practice and feedback sessions, power Points - ground Rules, and understand what successful presenters do differently.

• Know how to prepare for a presentation
• Know the main do’s and don’ts for giving a successful presentation
• Have practice in giving presentations
• Have received feedback
• Have prepared an action plan for future presentations

• Prime P’s and Core Cs of a Presentation
• Infrastructure, people and time management issues
• Question/ answer sessions – effective and ineffective handling
• Use of audio- visual aids
• Practice and feedback sessions for skill development and enhancement

• Video shooting/ replay/ feed back to individual participant
• Group learning processes
• Lecturettes

Two Days

Organizations are in the process of managing continuous change. Against a background of relentless global competition, flatter structures, fewer people are now the norm for many organizations. One major effect of this change is that managers and team leaders have to think about operating in very different ways. As the future organization involves harnessing the skills of highly leveraged knowledge workers, many old sources of managerial influence such as positional power and authority will not suffice. Simply put, people will not put up with the old command and control approach to getting things done.

This workshop enlightens the participant with the contemporary 20 key competencies of the 21st century Leader - hence elaborates the Leadership Pipeline.

Managers, Management Consultants, Senior Executives, Directors and Entrepreneurs who are seeking strong leadership skills to help them motivate and inspire others to drive results.

The Leadership Pipeline – 20 Key Competencies of the 21st Century Leader. You’ll understand what makes a leader, the practices plus commitments of effective leadership, and the desire to shape organizational excellence. Global competencies are critical to success today and it’s essential to gain personal mastery of your own leadership. We will eventually profit from the shared insights and experiences of our peers. These well researched 20 competencies are:

• Understanding our Values
• Understanding Accelerated Performance
• Our First Impressions
• Establishing Credibility
• Applying the Johari Window
• Skill development path
• Managing Priorities
• Critical thinking styles
• Complex Problem Solving
• Decision Making
• Influencing Styles
• Influencing Strategy
• Stakeholder Management
• Managing Change
• Organisational awareness
• Understanding Motivation
• Power & Authority
• Situational Leadership
• Team Building Strategies
• Managing Performance

Power point presentation / Live demonstration / Practical exercises / Case Studies and Videos. The training will be completely interactive.

Two Days

Train the Trainer workshop conducted by Kaizer is a unique and holistic approach to be an effective Trainer. We help you to communicate as a trainer on a global level using practically proven techniques, which dramatically improve the quality of training. After the workshop, participants invariably experience a new sense of confidence with regards to their training and communication skills.

Managers who train people either one on one or in small and large groups, Leaders who manage the team, Training Specialists, Human Resource Professionals. Anyone can learn the practical skills to motivate, impart information and influence the audience.

• Make learning more effective for your trainees
• Build training rapport and encourage participation
• Identify training needs for corporate and institutions
• Techniques to make teaching fun and exciting
• Variety of communication techniques to encourage involvement
• Understand the audiences’ attitude, motives and values to effectively construct persuasive transformation
• Understand the role of context in interpreting and constructing
• Raise the bar of the trainees in order to make them competent
• Confident and creative human beings

Power point presentation / Live demonstration / Practical exercises / Case Studies and Videos. The training will be completely interactive.

Two Days

The ability to manage time is an often-overlooked skill, but a skill that is vital to achieving goals. In our day-to-day activities, we go through the process (consciously or subconsciously) of setting goals and identifying the relevant steps, only to be side tracked or distracted by the lack of time to achieve all the goals we have set for ourselves.

For this we need to develop or enhance our skills and ability to successfully manage our time with respect to achieving our goals.

• To enable participants appreciate the importance of Time Management
• To indicate effective ways of dealing with time wasters
• To highlight practical methods for better Time Management

• Significance of Time Management: Improves Quality of Life, Reduces Frustration, Gives Peace Of Mind, Increases Energy Level.
• Attitudes to Time and Work: Managing your time is managing your life and wasting your time is wasting your life
• Controlling use of one’s Time: Think of the last working day you were at the office. How was the day utilized? Are their things you could have avoided? Are their things you could have done differently? Let’s take lessons for the future.
• Importance Vs Urgency: Dr. Coveys Time Management matrix. The four quadrants of Time Management
• Analyzing Time Habits, Time Log: Keeping track of one’s activities can be a revelation of how poorly time is managed in real life
• Goal-Setting: “The tragedy of life doesn’t lie in not reaching your goal. The tragedy lies in having no goal to reach”
• Work Prioritization: “The main thing is to keep the main thing the main thing.” Focus on priorities yields the best results. One is to apply the 80:20 rule.
• Major Time Wasters: Probing into one's favorite time wasters.
• Time Saving Techniques: Practical Suggestions
• Delegation: The easiest way to become good at delegation is to surround yourself with subordinates whose abilities you respect.

• Increased individual productivity, accountability and commitment
• Timely completion of projects
• Effective communication throughout the organization
• Improved Relationships and Teamwork
• Less organizational stress

A highly interactive session with Lectures, Case Studies, Films, Exercises and Group Discussions.

Two Days

Advanced Excel Workshop is a comprehensive learning event, developed for Excel users. Excel, is one of the most commonly used business applications on the planet. As an Excel user, you know that the software has unlimited capabilities for making your job easier and less stressful. Our workshop will teach you the most advanced features and functions Excel offers taking your level of proficiency from basic to advance.

Managers, supervisors, accounting and finance professionals, project managers, sales managers, administrative staff and anyone who generates reports, analyzes data, or uses spreadsheets in their work.

This Workshop will help all Excel users to tap into the advanced features and functions to increase their efficiency, productivity, and capability to analyze and share data.

In this 1-day "hands-on" workshop you will learn:

• Advanced Microsoft Excel communication strategies with databases using Microsoft Query
• Worksheet techniques for constructing business forms using ActiveX controls and form controls
• Dashboard and Advanced Formula construction
• Advanced Microsoft Excel skills for linking separate workbooks and worksheets
• Advanced Microsoft Excel skills for importing text files
• Advanced Excel skills for sharing workbooks
• Advanced Microsoft Excel skills for constructing time formulas on the worksheet
• Advanced Excel pivot table construction
• Advanced Microsoft Excel use of the Macro Recorder
• Advanced use of Goal Seek and Solver

Participants will have to carry their laptop for the workshop.

One Day