Overview
It is often heard that customer is the
king. But do we really believe this? Do we serve the customer as if
he really is a king? Do we create a feeling of royalty in the minds of our
customers? Do we want them
coming back for more? CROWN THE CUSTOMER is the answer. This workshop is aimed
at creating a service
which will help in enabling you to retain your clients and customers for long.
Who should attend?
* Customer service managers
* Relationship Managers
* Business Development Managers
* Sales Managers
* Client Serving Managers
* Individuals/Professionals dealing with customers over the phone, mail and face
to face
The key objectives
* Assess present levels of customer delight
* Mapping customer expectations
* Comprehend the key principles of creating customer delight
* Busting customer satisfaction myths
* Listing customer behaviour in various situations
* Responding to these behaviours in a manner that makes the customer delighted
* Dealing with tough situations
* Make a personal action plan for improving skills that lead to customer delight
Methodology
The programme is based on Interactive
learning driven by participants’ pace.
Pedagogy includes games, debates and role plays.
Registration
Registration fee inclusive all is 8,273/- per participant. Kindly
confirm the order by sending us
payment in drafts/pay order/cheque drawn in favour of "Kaizer India" payable at
Mumbai.
Kindly send us an email to mitat@kaizer.ind.in with the name of company, address and contact details.
We look forward to a long and fruitful association with your esteemed
organization.
Kaizer India reserves the right to postpone any program due to insufficient number of
enrolments.
